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Motor Claims

Motor Claims

Motor Own Damage Claim

Report to Police within 24hours and send your vehicle to an authorized Panel Workshop.
Collect the Claim Form from our Panel Workshop; complete and sign accordingly; and submit together with copy of the following documents within 14 days:

  • Original Police Report
  • Insurance Policy
  • Vehicle Registration Card (with up-to-date information)
  • I/C and Driving License of the driver
  • Hire Purchase Agreement (if applicable)

*Your NCB will be forfeited when you make an Own Damage claim

No Fault Own Damage

No-fault Own Damage claim is similar to an Own Damage claim. This claim is applicable only when the accident is deemed not your fault and this determined through the police investigation report. This claim must be supported by police findings, sketch plan & key. The claim is only confined to damages to your vehicle excluding loss of use compensation.

Windscreen Claim

You can make a windscreen claim if you vehicle is extended to cover windscreen under Comprehensive Motor Policy. If you need a quick windscreen repair, simply contact our Panel Repairers and you need not to pay out of your pocket for the windscreen repair / replacement. Claims submitted through our Panel Workshop / Franchise Workshop does not require Police Report, however the following Documentations are required:
Copies of

  • Vehicle Registration Card (with up-to-date information)
  • Insurance Policy
  • Photo of before and after repaired windscreen
  • Final Bill

Documentation required for claims submitted through Non-panel Workshop:
Copies of

  • Police Report and Photos
  • Vehicle Registration Card (with up-to-date information)
  • Insurance Policy
  • Photo of before and after repaired windscreen
  • Final Bill

Motor Theft Claim

You can make a theft claim in the event your vehicle is stolen if your vehicle is insured under a motor comprehensive or third party fire & theft policy.

  • Report to Police within 24 hours
  • Collect the Claim Form from the Company’s claims department; complete and sign accordingly

Submit together with copy of the following documents within 7 days:

  • Duly completed and signed claims form
  • Insurance Policy
  • Certified true copy of police report
  • Copy of vehicle registration card (with up-to-date information)
  • Copy of Insured’s identity card and driving license
  • Copy of driver’s identity card & driving license (if driver is not the Insured)
  • Copy of hire purchase agreement (if vehicle is still under finance)
  • Copy of company’s registration (if the Insured is a sole proprietor)
  • Certified true copy of Borang 9, Form 24 and 49 (if the vehicle is insured under company’s name)

If you require any assistance or forms for the above, kindly contact your agent or our Claim Department at 03 2633 8999 or write to us at customerservice@pacificinsurance.com.my

Claim Forms