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About Us

Who We Are

The Pacific Insurance Berhad has its roots going back to the 1950s when it was the Malayan business arm of The Netherlands Insurance Company, then the 12th largest insurance company in the world. The Company has been writing non-life business and is known for its expertise in writing medical insurance.

About Us

The Pacific Insurance Berhad offers all classes of general insurance and is known for being a pioneer and a quality provider of medical insurance.

Our Vision

Pacific Insurance will be the market leader in providing SSTLC (Speed, Service, and Tender Loving Care) to satisfy customer needs.

Our Mission

The mission of Pacific Insurance is to be the preferred General Insurer in Malaysia, operating at all times with integrity and respect, providing not only excellent, quality services, but also being efficient and effective in our dealings with all our stakeholders: the customers, shareholders, employees, intermediaries, and regulatory bodies. We are committed to deliver quality products and provide SSTLC (Speed, Service, and Tender Loving Care) to all our stakeholders.

Our Values

  • Honesty and integrity are essential in all our relationships and will never be compromised.
  • We are results oriented – not political.
  • We are team players – no “egos”. A confrontational style is not appropriate.
  • We value loyalty – to Fairfax and our colleagues.
  • We are hard working but not at the expense of our families.
  • We always look at opportunities but emphasize downside protection and look for ways to minimize loss of capital.
  • We are entrepreneurial. We encourage calculated risk taking. It is all right to fail but we should learn from our mistakes.
  • We will never bet the company on any project or acquisition.
  • We believe in having fun – at work!
MARCUS HANRIEDER

Message from CEO

At Pacific Insurance we constantly strive towards breaking new ground—by thinking outside the box and embracing forward-thinking ideas so that we can continue provide our customers with an excellent service experience. Ultimately, we believe in building meaningful relationships that last a lifetime whilst championing sustainable practices that are ethical and have a positive impact on society.

Marcus Hanrieder
Chief Executive Officer

Our Team

Forever driving us and guiding us towards progress is a team that is fortified by exemplary leadership, clear focus on the goals and tireless perseverance.

Dato’ Khalid Bin Abdol Rahman
Dato’ Khalid Bin Abdol Rahman
Chairman / Independent Non-Executive Director
Read Profile

Dato’ Khalid bin Abdol Rahman (“Dato’ Khalid”) was first appointed to the Board on 19 May 2020 as an Independent Non-Executive Director and he was subsequently appointed as Chairman of the Board on 28 January 2021. He is also a member of the Board Audit Committee, the Board Risk Management Committee, the Board Nomination Committee and the Board Remuneration Committee.

Dato’ Khalid holds a Diploma in Accountancy from University Institute of Technology (MARA) in Selangor. He then went on to obtain a Bachelor of Science degree in Finance from Indiana State University, Indiana, United States, and a Master of Business Administration degree in Marketing from University of New Haven, Connecticut, United States.

Dato’ Khalid has more than 30 years of experience in the fields of corporate planning, business development, mergers and acquisitions, corporate finance and corporate advisory services. Dato’ Khalid is currently the Deputy CEO of SRT-EON Security Services Sdn. Bhd.

Dato’ Chan Choy Lin
Dato’ Chan Choy Lin
Independent Non-Executive Director
Read Profile

Dato’ Chan Choy Lin (“Dato’ Carol Chan”) was appointed to the Board on 18 March 2020 as an Independent Non-Executive Director. She is also the Chairman of Board Audit Committee and member of the Board Nomination Committee and Board Risk Management Committee.

Dato’ Carol Chan is a member of The Malaysian Institute of Certified Public Accountants and the Malaysian Institute of Accountants.

Dato’ Carol Chan has more than 30 years’ experience with public listed companies that engaged in the businesses of banking and insurance, automotive manufacturing and distribution, trading and services, property and construction, plantation, hospitality and education. Dato’ Carol Chan’s senior management experience covers the areas of mergers, acquisitions and divestments, finance, treasury, corporate social responsibilities, corporate secretarial and legal, including corporate governance, risk management and internal control. Over the years, Dato’ Carol Chan has held several key management positions, she was a key member of various group committees and she also served as a nominee director on the boards of various group companies of a public listed conglomerate.

Dato’ Carol Chan is currently an Independent Non-Executive Director of Ann Joo Resources Berhad, APM Automotive Holdings Berhad and GHL Systems Berhad.

Ajit Nair
Ajit Nair
Independent Non-Executive Director
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Mr. Ajit Nair (“Mr. Ajit”) was appointed to the Board on 18 December 2019 as an Independent Non-Executive Director. He is the Chairman of the Board Risk Management Committee, and also a member of the Board Audit Committee and the Board Nomination Committee.

Mr. Ajit graduated with a Bachelor of Arts in Economics from the National University of Singapore in 1982.

In his 30-years career at IBM, he had held several roles in various divisions including system and technology, industry business units and channel and partner management at regional and global levels. He has deep domain expertise in financial services and was the first person in Asia Pacific to be certified as an IBM client executive for his in-depth knowledge of banking.

Mr. Ajit is currently an independent board member of MS First Capital Insurance Limited where he sits on various board committees including as Chairman of Risk Committee and Nominating Committee.

Mr. Gobinath Arvind Athappan
Gobinath Arvind Athappan
Executive Director
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Mr. Gobinath Arvind Athappan was appointed to the Board on 26 August 2023 as an Executive Director and a member of the Board Nomination Committee.

Mr. Gobi has a Bachelor’s in Electrical Engineering (Honours) from National University of Singapore, Singapore, and a Master’s in Business Administration from Massachusetts Institute of Technology (MIT) Sloan School of Management, Cambridge, Massachusetts, United States.

Mr. Gobi has more than 25 years’ working experience with over 21 years in the general insurance industry all with the operating companies of Fairfax Financial Holdings Limited (Canada), the ultimate parent company of The Pacific Insurance Berhad.

  • MARCUS HANRIEDER MARCUS HANRIEDER CHIEF EXECUTIVE OFFICER
  • RAVINDRA MANJUNATH PRABHAKAR RAVINDRA MANJUNATH PRABHAKAR SENIOR EXECUTIVE VICE PRESIDENT
  • ABHISHEK ARUN ABHISHEK ARUN HEAD OF IT OPERATIONS & INFRASTRUCTURE
  • ADELINE LOH LAY WON ADELINE LOH LAY WON CHIEF DISTRIBUTION OFFICER (NON-BROKING)
  • AMAR SINGH A/L NIHAL SINGH AMAR SINGH A/L NIHAL SINGH HEAD OF BROKING
  • CHIA SEONG ENG CHIA SEONG ENG CHIEF LEGAL & COMPLIANCE OFFICER
  • DAVID SELVANESAN NAVARATNAM DAVID SELVANESAN NAVARATNAM HEAD OF CLAIMS
  • HOW AI LEEN HOW AI LEEN HEAD OF COMMERCIAL LINES UNDERWRITING & RISK ENGINEERING
  • JAMES CHOI WENG HON JAMES CHOI WENG HON HEAD OF PERSONAL LINES, PRODUCT DEVELOPMENT & RE-INSURANCE
  • JEFFREY CHEW KEEN SIONG JEFFREY CHEW KEEN SIONG CHIEF RISK OFFICER
  • KOO THIAM LIN KOO THIAM LIN CHIEF INTERNAL AUDITOR
  • MADILIN JULIA WOOTTEN MADILIN JULIA WOOTTEN CHIEF PEOPLE & ADMINISTRATION OFFICER
  • NG MOON JEN NG MOON JEN HEAD OF MEDICAL
  • STEVEN RAVINDRAN VISVALINGAM STEVEN RAVINDRAN VISVALINGAM APPOINTED ACTUARY
  • TEOH KEK PIN TEOH KEK PIN CHIEF FINANCIAL OFFICER
  • ZEENATH BEGUM BINTI MOHAMED MASTAN ZEENATH BEGUM BINTI MOHAMED MASTAN COMPANY SECRETARY
Board of Directors

Dato’ Khalid Bin Abdol Rahman
Dato’ Khalid Bin Abdol Rahman
Chairman / Independent Non-Executive Director
Read Profile

Dato’ Khalid bin Abdol Rahman (“Dato’ Khalid”) was first appointed to the Board on 19 May 2020 as an Independent Non-Executive Director and he was subsequently appointed as Chairman of the Board on 28 January 2021. He is also a member of the Board Audit Committee, the Board Risk Management Committee, the Board Nomination Committee and the Board Remuneration Committee.

Dato’ Khalid holds a Diploma in Accountancy from University Institute of Technology (MARA) in Selangor. He then went on to obtain a Bachelor of Science degree in Finance from Indiana State University, Indiana, United States, and a Master of Business Administration degree in Marketing from University of New Haven, Connecticut, United States.

Dato’ Khalid has more than 30 years of experience in the fields of corporate planning, business development, mergers and acquisitions, corporate finance and corporate advisory services. Dato’ Khalid is currently the Deputy CEO of SRT-EON Security Services Sdn. Bhd.

Dato’ Chan Choy Lin
Dato’ Chan Choy Lin
Independent Non-Executive Director
Read Profile

Dato’ Chan Choy Lin (“Dato’ Carol Chan”) was appointed to the Board on 18 March 2020 as an Independent Non-Executive Director. She is also the Chairman of Board Audit Committee and member of the Board Nomination Committee and Board Risk Management Committee.

Dato’ Carol Chan is a member of The Malaysian Institute of Certified Public Accountants and the Malaysian Institute of Accountants.

Dato’ Carol Chan has more than 30 years’ experience with public listed companies that engaged in the businesses of banking and insurance, automotive manufacturing and distribution, trading and services, property and construction, plantation, hospitality and education. Dato’ Carol Chan’s senior management experience covers the areas of mergers, acquisitions and divestments, finance, treasury, corporate social responsibilities, corporate secretarial and legal, including corporate governance, risk management and internal control. Over the years, Dato’ Carol Chan has held several key management positions, she was a key member of various group committees and she also served as a nominee director on the boards of various group companies of a public listed conglomerate.

Dato’ Carol Chan is currently an Independent Non-Executive Director of Ann Joo Resources Berhad, APM Automotive Holdings Berhad and GHL Systems Berhad.

Ajit Nair
Ajit Nair
Independent Non-Executive Director
Read Profile

Mr. Ajit Nair (“Mr. Ajit”) was appointed to the Board on 18 December 2019 as an Independent Non-Executive Director. He is the Chairman of the Board Risk Management Committee, and also a member of the Board Audit Committee and the Board Nomination Committee.

Mr. Ajit graduated with a Bachelor of Arts in Economics from the National University of Singapore in 1982.

In his 30-years career at IBM, he had held several roles in various divisions including system and technology, industry business units and channel and partner management at regional and global levels. He has deep domain expertise in financial services and was the first person in Asia Pacific to be certified as an IBM client executive for his in-depth knowledge of banking.

Mr. Ajit is currently an independent board member of MS First Capital Insurance Limited where he sits on various board committees including as Chairman of Risk Committee and Nominating Committee.

Mr. Gobinath Arvind Athappan
Gobinath Arvind Athappan
Executive Director
Read Profile

Mr. Gobinath Arvind Athappan was appointed to the Board on 26 August 2023 as an Executive Director and a member of the Board Nomination Committee.

Mr. Gobi has a Bachelor’s in Electrical Engineering (Honours) from National University of Singapore, Singapore, and a Master’s in Business Administration from Massachusetts Institute of Technology (MIT) Sloan School of Management, Cambridge, Massachusetts, United States.

Mr. Gobi has more than 25 years’ working experience with over 21 years in the general insurance industry all with the operating companies of Fairfax Financial Holdings Limited (Canada), the ultimate parent company of The Pacific Insurance Berhad.

Management Team
  • MARCUS HANRIEDER MARCUS HANRIEDER CHIEF EXECUTIVE OFFICER
  • RAVINDRA MANJUNATH PRABHAKAR RAVINDRA MANJUNATH PRABHAKAR SENIOR EXECUTIVE VICE PRESIDENT
  • ABHISHEK ARUN ABHISHEK ARUN HEAD OF IT OPERATIONS & INFRASTRUCTURE
  • ADELINE LOH LAY WON ADELINE LOH LAY WON CHIEF DISTRIBUTION OFFICER (NON-BROKING)
  • AMAR SINGH A/L NIHAL SINGH AMAR SINGH A/L NIHAL SINGH HEAD OF BROKING
  • CHIA SEONG ENG CHIA SEONG ENG CHIEF LEGAL & COMPLIANCE OFFICER
  • DAVID SELVANESAN NAVARATNAM DAVID SELVANESAN NAVARATNAM HEAD OF CLAIMS
  • HOW AI LEEN HOW AI LEEN HEAD OF COMMERCIAL LINES UNDERWRITING & RISK ENGINEERING
  • JAMES CHOI WENG HON JAMES CHOI WENG HON HEAD OF PERSONAL LINES, PRODUCT DEVELOPMENT & RE-INSURANCE
  • JEFFREY CHEW KEEN SIONG JEFFREY CHEW KEEN SIONG CHIEF RISK OFFICER
  • KOO THIAM LIN KOO THIAM LIN CHIEF INTERNAL AUDITOR
  • MADILIN JULIA WOOTTEN MADILIN JULIA WOOTTEN CHIEF PEOPLE & ADMINISTRATION OFFICER
  • NG MOON JEN NG MOON JEN HEAD OF MEDICAL
  • STEVEN RAVINDRAN VISVALINGAM STEVEN RAVINDRAN VISVALINGAM APPOINTED ACTUARY
  • TEOH KEK PIN TEOH KEK PIN CHIEF FINANCIAL OFFICER
  • ZEENATH BEGUM BINTI MOHAMED MASTAN ZEENATH BEGUM BINTI MOHAMED MASTAN COMPANY SECRETARY

Media Coverage

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