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Travel Claims

Travel Claims

Notify the Company immediately upon your return from abroad in respect of any claims arising under the policy.

Submit the Claim Form together with the following documents:

  • Tour Operator booking invoice
  • Airline tickets

In addition to the above, the following documents would be required for the respective type of claims:

  • Section 1 – Personal Accident
    • Claim for Death
    • Police Report
    • Burial Permit
    • Death Certificate
    • Post Mortem
    • Letter of Administration / Letter of Probate
    • Claim for Permanent Disablement
    • Medical Report showing the nature of injury and disablement
    • Photo of injured person
    • Police Report
  • Section 2 – Medical & Others expenses
    • Original Medical Bill / receipt
    • Confirmation of admittance and discharge from hospital
    • Medical report (if applicable)
  • Section 3 – Medical Inconvenience Benefit
    • Admission and discharge note from hospital
    • Copy of admission invoice
    • Medical report (if applicable)
  • Section 4 – Emergency Medical Evacuation
    • Confirmation from hospital on Medical condition and the necessity for emergency evacuation.
  • Section 5 – Repatriation
    • Written advise from the registered medical practitioner on the repatriation.
    • Medical report / police report / death certificate, whichever applicable.
  • Section 6 – Curtailment Expenses
    • Receipt for the incurred return travelling expenses
    • Medical report / Death Certificate of your immediate family member / close business associate /person travelling with you.
    • Police Report in the case of burglary
  • Section 7 – Cancellation
    • Confirmation from medical practitioner if the cancellation of the trip is medically necessary
    • Medical report / police report / death certificate, whichever applicable.
  • Section 8 – Hijack
    • Police Report
  • Section 9 – Travel Delay
    • Confirmation from the Airline company
  • Section 10 – Missed Departure
    • Police Report
    • Receipt for expenses incurred

If you require any assistance or forms for the above, kindly contact your agent or our Claim Department at 03 2633 8999 or write to us at customerservice@pacificinsurance.com.my