Pacific Roadside Assist

The Pacific Roadside Assist Programme is available for our Private Car Comprehensive and Motor Pro policyholders. It covers towing or emergency roadside assistance services up to RM300 per accident and/or vehicle breakdown. Please note that towing assistance is subject to a limit of 50km from accident or breakdown location to the destination. However, policyholders can opt to purchase the Unlimited Towing Add-On to enjoy unlimited towing services.

In addition, Private Car Third Party, Fire and Theft (TPFT) and Third Party (TP) policyholders can opt to purchase the LiteTow Add-On to enjoy towing and emergency roadside assistance services. Please note that the towing service is limited to a maximum of 85km for any single towing trip, with a limit of 5 towing services in a single policy period.

For complete details of the Add-Ons, please click here to access the full insurance policy contract, including the Unlimited Towing Add-On (under Endorsement D06) and LiteTow Add-On (under Endorsement D26).

Any excess towing requirement is subject to charges imposed by our towing service provider.

What is covered by the Pacific Roadside Assist?

Pacific Roadside Assist is a dedicated 24/7 helpline that provides emergency assistance when your insured vehicle experiences an unexpected breakdown or sustained damages as a result of an accident.

The emergency roadside assistance includes, among others, minor roadside repairs, patching or changing of tyres on the spot, checking wiring & alarm system malfunctions, jump starting, changing batteries, and providing basic information on authorised workshop panel and claims handling requirements. Please take note that the cost of spare parts and related items is excluded.

Please click here for your Pacific Roadside Assist Programme Service Brochure, which contains more details on the services covered and exclusions under the Pacific Roadside Assist Programme.

Territory covered: Malaysia, Singapore, & Brunei.

The Pacific Insurance Berhad reserves the right at any time without prior notice to add, alter, or modify any terms and conditions provided under the Pacific Roadside Assist Programme. Terms and conditions apply.

The Pacific Roadside Assist Programme is available for our Commercial Vehicle – Goods Carrying Vehicle and/or trailer for Permit A and Permit C with Laden Registered Weight or Berat Dengan Muatan (BDM) not exceeding 8000kg policyholders, provided the Commercial Vehicle Unlimited Towing Add-On is purchased.

For complete details of the Commercial Vehicle Unlimited Towing Add-On, please click here to access the full insurance policy contract for Commercial Vehicle Unlimited Towing Add-On (under Endorsement D24).

What is covered by the Pacific Roadside Assist?

Pacific Roadside Assist provides 24/7 unlimited towing services including towing charges or emergency roadside assistance services for your insured vehicle and/or trailer during accident and/or vehicle breakdown.

The emergency roadside assistance includes, among others, minor roadside repairs, patching or changing of tyres on the spot, checking wiring & alarm system malfunctions, jump starting, changing batteries, and providing basic information on authorised workshop panel and claims handling requirements. Please take note that the cost of spare parts and related items is excluded.

Please click here for your Pacific Roadside Assist Programme Service Brochure, which contains more details on the services covered and exclusions under the Pacific Roadside Assist Programme.

Territory covered: Malaysia.

The Pacific Insurance Berhad reserves the right at any time without prior notice to add, alter, or modify any terms and conditions provided under the Pacific Roadside Assist Programme. Terms and conditions apply.

The Pacific Roadside Assist Programme is available for Motorcycle policyholders with cubic capacity not exceeding 250CC, provided the Motorcycle Unlimited Towing Add-On is purchased.

For complete details of the Motorcycle Unlimited Towing Add-On, please click here to access the full insurance policy contract for Motorcycle Unlimited Towing Add-On (under Endorsement D23).

What is covered by the Pacific Roadside Assist?

Pacific Roadside Assist provides 24/7 unlimited towing services including towing charges or emergency roadside assistance services for your insured motorcycle during accident and/or motorcycle breakdown.

The emergency roadside assistance includes, among others, minor roadside repairs, patching or changing of tyres on the spot, checking wiring & alarm system malfunctions, jump starting, changing batteries, and providing basic information on authorised workshop panel and claims handling requirements. Please take note that the cost of spare parts and related items is excluded (please refer to your Brochure for more details).

Please click here for your Pacific Roadside Assist Programme Service Brochure, which contains more details on the services covered and exclusions under the Pacific Roadside Assist Programme.

Territory covered: Malaysia.

The Pacific Insurance Berhad reserves the right at any time without prior notice to add, alter, or modify any terms and conditions provided under the Pacific Roadside Assist Programme. Terms and conditions apply.